Shipping policy

We strive to provide our customers with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand how we handle order processing and delivery.

Order Processing

  • All orders are processed within 48 hours of being placed.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Method

  • We use USPS Ground Advantage for all domestic shipments.
  • Estimated delivery time is 2-5 business days, depending on your location.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
  • We do not currently offer free shipping.

Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number.
  • You can use this number to track your package on the USPS website.

International Shipping

  • At this time, we only ship within the United States.

Lost or Damaged Packages

  • In the rare event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date.
  • We will work with USPS to resolve the issue and ensure you receive your order.

Order Changes and Cancellations

  • If you need to change or cancel your order, please contact us immediately.
  • We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot make changes or cancellations.

Questions or Concerns

If you have any questions about our shipping policy or your specific order, please don't hesitate to contact our customer service team at hello@finnyrute.co